TERMS AND CONDITIONS. REFUNDS RETURNS

 

EXCELLENCE ELECTRICAL SERVICES PTY LTD STANDARD CONDITIONS OF SALE ACCEPTANCE OF CONDITIONS. By placing an order or requesting works carried out by EXCELLENCE ELECTRICAL SERVICES PTY LTD, the customer hereby accepts the following conditions, which may be varied only in writing by EXCELLENCE ELECTRICAL SERVICES PTY LTD hereafter known as AES. Please be advised that accepting a quotation or requesting works with AES will override any terms and conditions provided by the Customer. 1.1 TAXATION. In the event that at any time during the term of the contract any new or additional taxation is imposed which effects the cost of materials, services or labour associated with the works, or which may apply to the total invoiced costs, such increases shall be added to the contract sum. 1.2 TERMS OF PAYMENT. Our standard Terms of Payment are as follows: For quoted works of a value of $2500.00AUS and greater: a 50% deposit must be paid prior to commencement of works, unless approved, in writing, by the proprietor of EXCELLENCE ELECTRICAL SERVICES PTY LTD. For quoted works of a value of $2500.00 and less: The standard payment terms of 7 days from invoice print date applies. All installed components and materials remain the property of EXCELLENCE ELECTRICAL SERVICES PTY LTD until settlement of the account held with EXCELLENCE ELECTRICAL SERVICES PTY LTD. 1.3 TERMS OF PAYMENT: The Company, EXCELLENCE ELECTRICAL SERVICES PTY LTD, may from time to time offer extended terms of payment but reserves the right to require full payment within 7 days of the date of invoice relating to the delivery of goods or provision of services. 1.4 INTEREST WHEN ACCOUNTS ARE OVERDUE: We reserve the right to charge interest monthly at the rate of 3% per month on the balance owed from the date of invoice 1.5 RECOVERY COSTS PAYABLE BY THE CUSTOMER: We reserve the right to charge all costs incurred or which may be incurred in recovering or attempting to recover any goods or amount owed by the customer, including any debt collectors commission and any solicitors costs and charges incurred in recovering or attempting to recover any amount owed by the customer. Any part payment shall firstly be credited against interest then debt recovery charges. 1.6 RETURN OF GOODS: Credits will only be allowed if authorised by AES and at a value calculated by EXCELLENCE ELECTRICAL SERVICES PTY LTD. Claims for credits must be made in writing within seven days of delivery and invoice number and date be quoted. Goods being returned are at the risk and cost of the customer at all times. Re stocking fees may apply. 1.7 PRICE BASIS: The price is quoted on the condition that supplier items and major material items can be ordered, and stored on site. 2.1 PRICING: Unless specifically stated in our quotation, our quoted price is only valid for 7 days from invoice date only.

 

Refund & Returns Policy

 

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us atenquiries@excellenceelectrical.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or ifany attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.We recommend that you return the product via Registered post and that you pre pay all postage. Youassume any risk of lost, theft or damaged goods during transit & therefore advise you take outshipment registration of insurance with your postal carrier. Excellence Electrical Services will not be responsiblefor parcels lost or damaged in transit if you choose not to insure.

 

Privacy Policy

 

Privacy Policy

Last updated: December 03, 2015
Excellence Electrical Services Pty Ltd ("us", "we", or "our") operates the http:www.excellenceelectrical.com.au website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http:www.excellenceelectrical.com.au

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information").
The purpose for which we collect personal information is to provide you with the best service experience possible on the Service and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Service.

Log Data

We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Access and Correction

Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.

Please note that the access and correction requirements under this Privacy Policy operates alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information, including the requirements under the Freedom of Information Act 1982 (Cth).

Complaints

Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the details above with the following information:

- Your name and address;
- Details of the alleged breach of privacy; and
- URL link to the alleged breach of privacy (if applicable).

Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.

Retention of Information

We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Consent

You warrant that you are able to give consents under Australian Law or, in the event that you do not have the capacity to give consent, you warrant that your guardian or attorney is able to give any consent required under this Privacy Policy on your behalf.

You hereby expressly and voluntarily grant your informed consent to us to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. Should you retract your consent, please contact us. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Service.

Contact Us

If you have any questions about this Privacy Policy, please contact us.